“No,” said Janette. “The point is, we’ve tried so many pro-grams to boost productivity. As you know, we were look-ing at bonuses last year, but then the economy slumped and business dropped off. But we have to do something. That’s why I called you in. We need your HR expertise. What do people want? I thought it would be pay, prizes, that sort of thing. And you agreed with me. But really, Frank, are those the right motivators? The people I worked with the past two weeks—they’re so good at what they do, and they’re constantly thinking up ways to make our guests happy. They already take pride in what they accomplish. We need to decide how to design their jobs better so they can accomplish more without us getting in their way with, well, Employee of the Month ceremonies.”“